Privacy Policy
Who we are Suggested text: Our website address is: https://bambasements.com. Comments Suggested text: When visitors leave comments on the site we collect...
BAM Basements and Masons ("BAM," "we," "us," or "our") operates the website at bambasements.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us for services. By using our Site, you agree to the terms of this policy.
1. Information We Collect
Information You Provide Directly
When you contact us through our website forms, call us, or schedule a service appointment, we may collect your name, phone number, email address, property address, and a description of your basement, foundation, or concrete issue.
Information Collected Automatically
When you visit our Site, we automatically collect your IP address, browser type, pages visited, time on page, referring website, and device type through standard web technologies.
Third-Party Services
Our Site uses the following third-party services that may collect information independently:
- Alivo (alivo.ai) — Powers our "Book Now" scheduling widget and "Text Us" SMS chat feature.
- ReviewPops (reviewpops.com) — Displays verified customer reviews.
- Google Analytics — Collects anonymized usage data. You can opt out via the Google Analytics Opt-out Add-on.
- AdaBundle — Powers our accessibility widget.
2. How We Use Your Information
We use the information we collect to respond to service inquiries, schedule free inspections, provide basement waterproofing and foundation repair services, send appointment reminders, improve our website, and comply with legal obligations. We do not sell your personal information to third parties.
3. SMS Communications
If you opt in to receive SMS messages from BAM through our "Text Us" feature or contact form, you consent to receive marketing and informational text messages. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.
4. Cookies
Our Site uses cookies to improve your browsing experience. You can instruct your browser to refuse cookies, but some portions of the Site may not function properly without them.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy. Contact information for customers is retained for the duration of our business relationship and a reasonable period thereafter for warranty and service purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
You may request access to, correction of, or deletion of your personal information, and opt out of marketing communications at any time. Contact us at info@bambasements.com or (515) 963-0226.
8. Children's Privacy
Our Site is not directed to children under 13. We do not knowingly collect information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top of this page will reflect any changes.
10. Contact Us
BAM Basements and MasonsDes Moines, Iowa
Phone: (515) 963-0226
Email: info@bambasements.com
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